Refund Policy
Refund Policy
Effective Date: 15 May 2025
At Grounded Together, we are committed to supporting couples in building strong, Christ-centered marriages through meaningful experiences and resources. If you are not completely satisfied with a purchase, we’re here to help.
1. Physical Products
If you receive a damaged or defective item, please notify us within 14 days of delivery. We will offer a replacement or a full refund upon verification.
Conditions for refund:
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Item must be unused and in original packaging
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Proof of purchase is required
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Customer is responsible for return shipping unless the product is defective or an error was made on our part
To request a return, contact us at info@groundedtogether.com with your order details.
2. Digital Products & Downloads
Due to the nature of digital content (e.g., devotionals, guides, and downloads), all digital product sales are final and non-refundable. However, if you experience a technical issue with a download, we’ll gladly work to resolve it or provide an alternative format.
3. Events and Workshops
If Grounded Together hosts a live or virtual event:
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Full refunds are available for cancellations made 7 or more days before the event
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Partial refunds (50%) may be granted for cancellations within 7 days of the event
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No refunds are provided for no-shows or cancellations made less than 24 hours in advance
If an event is canceled by us, you will receive a full refund or the option to transfer registration.
4. Coaching or Services (if applicable)
For any one-on-one coaching or service-based offerings, cancellation and refund terms will be clearly stated at the time of booking. Generally, we ask for at least 24 hours’ notice for cancellations to receive a refund or reschedule.
5. Contact Us
To initiate a return or refund, or to ask questions about your order, please contact:
Grounded Together
Email: info@grounded-together.com
Website: https://www.grounded-together.com